Shipping policy

AUSTRALIAN SHIPPING

Hung Up Australia currently ships within Australia only.

PRE-ORDER PROCESSING TIME

Hung Up products are made to order.

Pre-orders are expected to be dispatched within 2 to 3 weeks of the order being placed. This timeframe is an estimate and may vary slightly depending on order volume, material availability or circumstances outside our control.

If we expect a significant delay, we will contact you using the email address provided with your order.

Orders containing multiple items will generally be dispatched together once every item is ready.

SHIPPING AND DELIVERY

Shipping costs are calculated and displayed at checkout.

Delivery time begins after your order has been completed and dispatched. Delivery estimates are provided by the carrier and are separate from our 2 to 3 week production timeframe.

Tracking information will be sent to the email address provided at checkout once your order has been dispatched.

DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address.

Please contact us immediately at hello@hungupaustralia.com if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Hung Up Australia is not responsible for delays or additional costs caused by an incomplete or incorrect address supplied by the customer.

LOST OR DAMAGED PARCELS

If your parcel appears to be delayed, lost or damaged during delivery, please contact us at hello@hungupaustralia.com with your order number so we can assist with an investigation.

CONTACT

Hung Up Australia
hello@hungupaustralia.com
PO Box 2002
Ocean Grove VIC 3226
Australia